FAQs | EuropcarFlex.gr


Can you tell me more about Kinsen Hellas' EuropcarFlex service?

Companies and individuals can lease a EuropcarFlex car on a flexible and economical basis. It can be used for a period of 1 to 18 months. With this new leasing package, you get all the benefits of traditional leasing while also gaining ultimate flexibility during the lease period.

Compared to traditional leasing and the competition, what are the advantages of EuropcarFlex?

During the use of your EuropcarFlex car, Kinsen Hellas - Europcar offers you the ultimate flexibility with a minimum refundable guarantee. As soon as you choose a car on EuropcarFlex, it will be available in literally 3 minutes. You can keep it for as long as you like, from 1 to 18 months. With EuropcarFlex, you simply pay a fixed monthly rent, with no clauses, commitments, or hidden fees.

If I'm interested in one of Europcarflex's offers, how can I be notified?

Once you have picked a car on our platform that interests you, click the "I want an offer" button and fill out the form. An associate will contact you immediately to inform you about the car you are interested in. Alternatively, you may choose to make an immediate booking (in the 'Instant booking' field). The car is delivered to the station you have chosen immediately (7 days a week during working hours).

If I lease a car, am I obligated to keep it for a certain period of time or can I return it whenever I want?

You can return a Europcar Flex car at any time after completing the first month, without any additional charges.

Can the car lease last for a long time?

Europcar Flex has a minimum lease period of one month to 18 months. You may keep the car for as long as you like within the agreed period and return it at any time without any obligation.

What should I do if I don't need the car anymore?

You can simply return your Europcar Flex car at the point where you picked it up without any hidden fees, as long as you let us know at least three days before the end of your rental.

Do I have a limit on how many miles I can do?

A monthly rental includes 2,300 kilometers, and if you exceed this limit, you will be charged 0.08 euros per kilometer + VAT.

What is the turnaround time for picking up my car?

From the moment your reservation is made, your Europcar Flex car can be picked up at the station you've chosen within 3 minutes.

Is there a down payment or deposit required?

Europcar Flex offers great flexibility since it only requires prepayment for the first rental (monthly rentals) and preauthorization of the credit card with a guarantee of €500. Europcar Flex car guarantee is refunded when the vehicle is returned.

What is the payment method for rent?

You can pay with a credit card or through a company who has a credit line against the rent and pays Kinsen Hellas - Europcar within 7 days of the rent due date. You'll get an emailed contract every month, and you can pay it with your credit card or bank transfer online. Kinsen Hellas - Europcar will take legal action if you don't pay your monthly Europcar Flex rent within the specified timeframe.

Would I be charged for the entire month if I returned the EuropcarFlex car sooner?

The first month's rent (monthly charge) is not refundable if you leave early. If you do not finish the second or following month, you will be charged on a daily rate based on the number of days you used during that month.

Do I have to visit a station to renew my lease?

Every 30 days, the lease is automatically renewed while you are sent an electronic copy for signing. You are not required to be physically present at Kinsen Hellas - Europcar stations to sign the lease. As per the first lease agreement, the rental amount for one month and the lease duration (30 calendar days) are prepaid in advance.

Are there any hidden fees?

Kinsen Hellas - Europcar lease packages are transparent and do not conceal hidden costs. It is our policy to inform the customer of any charges that may occur at the beginning of the lease. The vehicle is delivered with a full tank, and it must be returned with a full tank at the end of the lease. We offer the option of prepaying fuel at any BP or EKO fuel station near you. If you return the vehicle without pre-purchasing fuel and with less gas, there will be a charge of € 25 plus VAT based on the price list from BP or EKO. There is an administrative cost of €25 plus VAT to pay the processor in case of an accident with damage. The interior of the vehicle (saloon/instruments) should be kept in good condition because a fee of €75 plus VAT may be charged for biological cleaning - Please be reminded that in Greece, no insurance covers the bottom of vehicles, windows, or mirrors. - For damage caused by your own fault, you will be charged up to the amount of the exemption from the gross insurance (700€ to 1200€, depending on the type of vechicle). Damage assessment is done by means of the certified global DAT system (https://www.datgroup.com/products/repair-cost-estimation).

What does Europcar Flex service include?

EuropcarFlex service and offer packages include: Roadside assistance service, car replacement in 24 hours, tires, tolls, and a mixed insurance package with exemptions (insurance excludes damage to the underside of the vehicle and to the windows and mirrors). This also includes fire insurance, total (not partial) theft, as well as 2300 free kilometers (for exceeding this limit there is a fee of 0.08 € plus VAT), a second driver if declared from the beginning, as well as a fast Paperless contract / pricing process.

Are there any benefits to being a Europcar Flex customer?

As a Europcar Flex customer, you can: Rental with discounts up to 40% on additional Kinsen Hellas - Europcar products, such as child seats (€60 plus VAT) and GPS devices (€70 plus VAT). They are charged once in the first month of the lease and used throughout the lease - replace the car with a bigger or smaller one corresponding to the values. Already from the first month! - use of the vehicle throughout Greece except for abroad - A Customer Service Hotline is available - There is a 5% discount on simple rentals lasting 1 to 7 days in all available categories in Greece - Vehicle acquisition - 2300 free kilometers (for each additional kilometer, there is an additional charge of 0.08 € plus VAT). - -The use of a second driver must be declared at the beginning for the program and security to be valid. - -Fast and Paperless contract / pricing process.

Are your cars only used?

No. The vehicles available as part of Europcar Flex are the newest models of Kinsen Hellas - Europcar and have just a few hundred kilometers on them.

Is it possible to get more than one vehicle from you for my company?

You can fill out the details on the form, email us at info@europcargreece.com, or give us a call at 211 190 3000 to formulate together an offer that fits your business' needs.

As an entrepreneur, do the costs of car rental go through my tax return?

Yes, of course. Depending on your needs, we will send you either a receipt or an invoice in your email each month.

Is it possible to rent a Europcar Flex car if I'm an individual with no business in my name?

You can, of course. You can fill out the form I want an offer or send us an email: info@europcargreece.com or call us at 211 190 3000 to configure the Europcar Flex offer to fit your needs.

Can I use EuropcarFlex if I live in Crete?

Europcar Flex is initially available in the region of Attica in Crete (Heraklion & Chania), Thessaloniki, Corfu, and Rhodes, before expanding into other regions. We can inform you about the possibility of using the service in other areas of Greece by contacting one of our Sales Customer Support Representatives or by e-mail at info@europcargreece.com. You can also reach us by phone at 211 190 3000.